Frequently Asked Questions (FAQ)
Answers to the most common questions about our products, services and privacy
Purchases and Orders
How do I place an order?
To place an order, simply browse our product catalog, select the items you want, add them to your cart and proceed to payment. We accept multiple payment methods including credit cards, bank transfer and PayPal. All payments are processed securely with HTTPS certificate.
What are the delivery times?
United Kingdom: 3-5 business days (standard shipping) or 1-2 days (express shipping).
Continental Europe: 5-10 business days.
Timeframes are counted from payment confirmation. We offer free shipping on purchases over £50.
Can I track my order?
Yes, once your order is shipped you will receive an email with the tracking number. You can track your package in real-time using this number on the carrier's website.
What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- Direct Bank Transfer
- PayPal
- Installment Payments (through certified services)
All payments are processed securely and encrypted.
Is it safe to shop on your site?
Completely safe. Our site includes:
- Verified HTTPS security certificate
- Payment data encryption
- Full GDPR compliance
- Verified and registered company at Companies House (7447333)
Returns and Refunds
What is the returns policy?
We offer a 30-day return period from the delivery date. The product must be unused and in its original packaging. Return shipping costs are covered by us.
How long does a refund take?
Once we receive the returned product, we process the refund within 7-10 business days. The money will return to your original bank account or credit card.
What if my product arrives defective?
If your product arrives defective, we will replace or repair it at no cost. All our products have a 12-month warranty against manufacturing defects. Simply contact info@simplelivingstore.co.uk with photos of the defect.
Can I return a customized product?
No, customized or made-to-order products cannot be returned, except in case of manufacturing defects. Be sure to check your order carefully before confirming customized products.
Privacy and Personal Data
How do you handle my personal data?
We fully comply with GDPR (General Data Protection Regulation). We use your data only to process your order, improve our services and, if you authorize it, for marketing communications. We never share your data with third parties without your explicit consent. Read our Privacy Policy for more details.
Do you use cookies?
Yes, we use cookies to improve your browsing experience. We ask for consent for non-essential cookies. You can accept or decline at any time using the cookie banner. See our Cookie Policy for more information.
Can I request access to my data?
Yes, under GDPR you have the right to access, correct or delete your personal data. Send your request to info@simplelivingstore.co.uk and we will respond within 30 business days.
Will you share my email with third parties?
No. Your email is not shared with third parties without your explicit consent. We only use it for communications related to your order and, if you authorized it, for our newsletter which you can unsubscribe from at any time.
Is my address safe?
Yes. Your address is stored securely, encrypted and used only for deliveries. It is not shared with third parties or used for marketing purposes without your consent.
Products and Sustainability
Where do your products come from?
All our products come from verified suppliers that comply with our sustainability and labor ethics standards. Each product includes information about its origin and production.
Are all products eco-friendly?
Yes, our commitment is to offer only products that respect the environment. This means: sustainable materials, ethical production, recyclable or compostable packaging, and responsible supply chain.
How will I know if a product is really sustainable?
Each product in our catalog includes detailed information about:
- Materials used
- Country of origin and production
- Environmental certifications (if applicable)
- Estimated carbon footprint
- Recycling or composting information
Can I suggest new products?
Of course! We love hearing from our community. Send your suggestions to info@simplelivingstore.co.uk and we will do our best to evaluate and incorporate them into our catalog.
Company Information
Is Simple Living Store a legitimate company?
Completely legitimate. We are registered as Simple Living Store Ltd at Companies House (UK) with number 7447333. We have a verifiable physical location, direct phone number and corporate email. You can verify our registration at the Companies House website.
Where are you located?
Our main office is at 101 The Westgate, Queen Street, Oxford OX1 1PB, United Kingdom. You can visit us or contact us directly by phone (+447347577940) or email (info@simplelivingstore.co.uk).
What is your customer service hours?
We are available Monday to Friday, 9:00 AM to 5:00 PM GMT. Messages received outside these hours will be answered the next business day. Although it's weekend, our system will automatically process your order.
Can I connect with you on social media?
Yes, follow us on Facebook at Living.Store.eg. We share inspiring content, exclusive offers and news about sustainability.
Can't find the answer?
If your question is not on this list, feel free to contact us directly. We'll be happy to help.
Email: info@simplelivingstore.co.uk
Phone: +447347577940