Terms and Conditions

1. Definitions and Basic Terms

1.1 Definitions

In these Terms and Conditions:

• "Company" refers to Simple Living Store Ltd, registered at Companies House with registration number 7447333.
• "Website" refers to www.simplelivingstore.co.uk
• "User" or "Customer" refers to any natural or legal person who accesses or uses our Website and services.
• "Products" refer to the items offered for sale on our Website.
• "Services" refer to all services provided by the Company, including consultancy and advisory services.

1.2 Acceptance of Terms

By accessing our Website and making any purchase, you fully accept these Terms and Conditions. If you do not accept these terms, please do not use our website. The Company reserves the right to modify these terms at any time.

2. Website Use

2.1 User Responsibilities

As a user of the Website, you agree to:

• Use the site only for legitimate purposes and in accordance with these terms.
• Not transmit illegal, threatening, offensive material or material that violates third-party rights.
• Not access the site by unauthorised means (hacking, automated scripts, etc.).
• Provide accurate and up-to-date information in your profile data.
• Maintain confidentiality of your access credentials.
• Comply with all applicable laws and regulations.

2.2 Limitation of Liability

The Website is provided "as is" and "as available". The Company does not guarantee:

• That the site will be uninterrupted or error-free.
• That the site is 100% secure against all attacks (although we use HTTPS).
• Specific results from products or services.

3. Products and Prices

3.1 Product Description

Our product descriptions are as accurate as possible. However, the Company does not guarantee that images, colours or descriptions are 100% accurate. We always verify information with our suppliers.

3.2 Availability and Stock

Products are available as long as stock permits. When you make a purchase, you will be confirmed availability. If a product is not available, you will be notified immediately.

3.3 Prices

Prices shown in British pounds (£) include applicable VAT. We reserve the right to change prices, although we will do so without affecting already confirmed orders. Price changes will be displayed before you complete your purchase.

4. Purchasing and Payment Process

4.1 Order Acceptance

Placing an order is a binding offer. Your order is accepted when you receive payment confirmation from us. At that point a valid contract is formed between you and the Company.

4.2 Payment Methods

We accept credit/debit cards, bank transfer, PayPal and certified instalment payment services. All payments are processed securely with HTTPS encryption.

4.3 Payment Security

Your payment information is kept confidential and secure. We do not store full card numbers. Payments are processed through certified payment gateways and we comply with PCI-DSS.

5. Shipping and Delivery

5.1 Shipping Terms

• UK Standard: 3-5 working days from confirmation (£4.99)
• UK Express: 1-2 working days from confirmation (£9.99)
• Continental Europe: 5-10 working days from confirmation (£14.99)
• Free Shipping: On purchases over £50

5.2 Shipping Responsibility

The Company uses certified carriers. However, the risk of loss or damage in transit transfers to the customer at the time of shipment. We recommend immediate verification. Real-time tracking is available.

5.3 Delivery Addresses

Please ensure you provide a correct and complete delivery address. The Company is not responsible for deliveries to incorrect addresses provided by the user.

6. Returns and Refunds

6.1 Return Period

You have 30 days from the date of delivery to request a return. The product must be unused, in its original packaging and in perfect condition.

6.2 Return Process

• Contact info@simplelivingstore.co.uk with your order number.
• You will receive shipping instructions.
• Send the product securely to our address.
• We process refunds within 7-10 working days of receiving the product.

6.3 Exclusions

Returns do not apply to:

• Customised or made-to-order products
• Products damaged by user negligence
• Products without tags or showing clear signs of use
• Opened or partially consumed food items

6.4 Quality Guarantee

All products carry a 12-month warranty against manufacturing defects. If you find a defect, contact info@simplelivingstore.co.uk and we will proceed with repair or replacement at no cost.

7. Intellectual Property

7.1 Copyright

All Website content (text, images, graphics, logos, design) is owned by Simple Living Store Ltd. It is protected by international copyright laws. You may not reproduce, distribute or transmit content without explicit authorisation.

7.2 Trademarks

"Simple Living Store", the store logo and other symbols are registered trademarks of Simple Living Store Ltd. Unauthorised use is illegal.

8. Limitation of Liability

8.1 Exclusion of Damages

Except where prohibited by law, Simple Living Store Ltd shall not be liable for:

• Indirect, incidental or consequential damages.
• Loss of profits or income.
• Loss of data or business.

8.2 Maximum Liability

The Company's total liability shall not exceed the total amount paid by the customer in the preceding 12 months.

9. Applicable Law

These Terms and Conditions are governed by the laws of the United Kingdom and Northern Ireland. Any dispute shall be subject to the courts of Oxford, United Kingdom.

10. Contact

For questions about these Terms and Conditions, contact:

Simple Living Store Ltd
101 The Westgate, Queen Street
Oxford OX1 1PB, United Kingdom
Telephone: +447347577940
Email: info@simplelivingstore.co.uk
Companies House: 7447333